ART. 1.1
The website www.semanadalmata.com is the official site representing the cruise travel brand Semana Dálmata, promoted and operated by Varela Maris, under the legal company Ignitus d.o.o. The website offers information and online booking options for small ship cruises, curated travel programs, and related tourism services in Croatia and the Adriatic region.
ART. 1.2
The company Ignitus d.o.o., registered in Croatia under corporate ID (04340043) and tax ID (HR56389187387), is the official legal operator behind Varela Maris and Semana Dálmata. Contact details: Ignitus d.o.o., Ivana viteza od Sredne 15, 23000 Zadar, Croatia, email: info@varelamaris.com.
ART. 1.3
Ignitus d.o.o. ensures the privacy, security, and proper handling of all user data collected through www.semanadalmata.com. Data is used exclusively for processing bookings, providing services, sharing relevant updates, and resolving customer service issues.
ART. 1.4
All prices listed are in EURO (EUR) unless otherwise stated. Currency conversion differences may apply depending on the customer's credit card provider. Prices are valid for the current season unless specified otherwise through special or last-minute offers.
ART. 1.5
Semana Dálmata / Ignitus d.o.o. uses secure third-party payment systems that comply with industry standards (SSL encryption, PCI-DSS certified). Bookings made through the website are processed through a secure payment gateway.
ART. 1.6
All services are provided in compliance with the laws of the Republic of Croatia. By confirming a reservation through this website, clients accept these Terms of Service as a binding contract.
ART. 2.1
All cruises and services offered are described with detail on www.semanadalmata.com, including departure dates, inclusions, exclusions, and pricing. Additional inquiries may be directed to our team via email.
ART. 2.2.1. ONLINE BOOKING
Customers may book cruises online by selecting a departure and entering the required information. Payment is processed by credit or debit card.
ART. 2.2.2. BOOKING VIA EMAIL
Bookings can also be made by contacting us via email. Upon confirmation, a deposit is required to secure the booking. The remaining balance is due according to the terms outlined in the pro forma invoice.
ART. 2.2.3. HANDLING FEE
A service charge may apply for standalone services such as excursions or transfers without a cruise or package booking.
ART. 2.3. CONFIRMATION
After deposit payment, the customer receives a confirmation with detailed booking information, a breakdown of costs, and the final balance due.
ART. 3.1. CHANGES TO RESERVATIONS
Changes such as name or date may incur a change fee if requested more than 30 days before departure. Within 30 days, cancellation fees apply.
ART. 3.2. CANCELLATION TERMS
Cancellation fees apply based on the number of days before departure. Deposits are non-refundable. Full terms, including refund tiers for individual and group bookings, are outlined in the program description and invoice.
ART. 3.3. COMPLAINTS
Any service-related complaints must be reported onboard or on-site immediately to allow for proper documentation. Formal complaints must be submitted in writing within 15 days after trip completion.
ART. 3.4. IMPORTANT NOTES
ART. 3.5. SAFETY & CONDUCT
For full details, specific conditions per cruise, and payment terms, please consult your confirmation documents or contact us directly.
Ignitus d.o.o. / Varela Maris / Semana Dálmata
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